KNC acknowledges the Darug and Gundungurra nations as the traditional custodians of these lands.


For our NDIS Participants and their Providers

Belong Blue Mountains wishes to advise our NDIS participants and clients, and providers of services to our NDIS plan management clients, that we are currently unable to access the NDIA MyPlace portal.  We have been unable to access the portal since 4 March 2019, which is now 9 business days. 

Our inability to access the NDIA portal is due to a problem on the NDIA end, which they are working to resolve.

Our inability to access the portal means that we have been unable to:

  • Upload provider claims for payment for the past 8 days
  • Make service bookings, or amend service bookings

We are doing everything we can on a daily basis, and have been doing so for the past 8 days, to try and have our access to the portal restored as quickly as possible.  We are communicating with the NDIA on a daily basis through a number of channels to push for the problem to continue to be escalated and resolved as a matter of urgency.  We are also talking with the NDIA to try and put in place work-around solutions for the short-term so that provider claims can be uploaded for processing and payment.  Our CEO has taken the matter to NDIA management and our local member, Susan Templeman, to advocate for urgent resolution of this matter.

We are very sorry that this situation has occurred, and we are aware of the distress the payment delay is causing our participants, and their providers.  As an organisation we are doing everything we can to have this matter resolved by the NDIA as a matter of urgency.

Should you wish to speak with one of our staff about this matter, please contact:

Barbara Cuthbert, Director Care & Support ph. 4782 1117

Anna Tardent, Disability Services Coordinator ph. 4782 1117


Barbara Cuthbert
Director Care and Support
Belong Blue Mountains