Belong Blue Mountains Disability Support Coordination Worker
Thank you for your interest in the position of Belong Blue Mountains Disability Support Coordination Worker. Please read the following position description before applying for the position.
About the role:
The National Disability Insurance Scheme (NDIS) supports people with a permanent and significant disability that affects their ability to take part in everyday activities and gives people more choice and control over how, when and where those supports are provided. The NDIS Support Coordinator will be responsible for establishing a positive collaborative relationship with the person and their support network and assist the person to identify, link with and coordinate support to link with local communities, build skills, overcome barriers and achieve their goals.
In this position you will ensure participants are enabled to pursue their goals, objectives and aspirations. The overall aim of the Support Coordination Worker is to assist NDIS participants with the implementation of all supports in their funded plan(s), including informal, mainstream and community supports, as well as funded support and to Increase their independence and wherever possible their social and economic participation. This position assists participants to build their capacity to actively take part in the community.
About Belong Blue Mountains:
Belong Blue Mountains is a community-based Organisation providing and maintaining a diverse range of community services, programs, projects, events and activities in response to both government funding service priorities and the identified needs within our local communities of service. Belong Blue Mountains provides services and support for individuals, groups and communities primarily across the Blue Mountains & Lithgow Local Government Areas.
The Organisation operates in an openly accessible and accountable way providing service to and advocating on behalf of vulnerable community members. Belong Blue Mountains promotes the development of social inclusion and individual capacity building initiatives and support networks in order to enhance individual opportunities, local participation and control and to strengthen overall community resilience.
Belong Blue Mountains has come from, and is grounded in a community development and person-centred framework, and holds true to the social justice principles of access, participation and equity. We work to create a community where the people are heard, supported, respected, valued, connected and visible.
Key Tasks and Responsibilities:
- Practice at all times within a person-centred framework.
- Support NDIS participants to build capacity to coordinate their NDIS plans, negotiate appropriate support and services, and connect with community support and mainstream services.
- Identify, coordinate, manage and or facilitate a range of supports and support providers to meet the identified needs of participants.
- Ensure that support responses focus on participant goals and objectives.
- Navigate, influence and negotiate with public sector and community-based service systems for the delivery of appropriate supports in accordance with NDIS plans.
- Ensure proactive and effective communication and build therapeutic relationships and capacity with the participant and their families.
- Support participants to articulate and develop their aspirations and goals ensuring their plans reflect their individual goals.
- Enable participants to understand their NDIS plan including understanding and managing funding flexibility.
- Assist the participant to strengthen their capacity to establish networks, linkages and relationships.
- Assist participants to converse/communicate with NDIA when required building their capacity to support their own plan requirements into the future.
- Work to build participant capacity to manage own funding package.
- Ensure the participant has early support and preventative strategies identified as evidenced by changes recommended to Plans and/or cessation of support coordination within their plan.
- Work with the participant to ensure all components of the participants’ plan are implemented in a timely manner and reflect their cited needs, choices aspirations and goals.
- Work with participant to prepare for and attend yearly plan reviews, including providing NDIA with reports on outcomes and success indicators within the agreed reporting framework.
- Work with participant to address barriers to participation
- Liaise with external service providers and suppliers to ensure maximum value for money achieved for the participant and resolve service delivery issues.
- Ensure service provision is billed in a timely manner to ensure the participants plan is adjusted appropriately in line with the NDIA Terms of Business.
- Enable participant to develop networks supporting the achievement of their goals and preferred outcomes.
- Use local knowledge and sector expertise to increase opportunities for people with a lived experience of a mental health issue to be connected in local communities.
- Regularly monitor expenditure and support participants to remain informed as to their rate of expenditure and the potential effects.
- Manage a dedicated portfolio of clients and assist other team members as needed with their clients.
- Ability to apply the NDIS quality and safeguarding framework principles to ensure high quality supports are delivered.
- Maintenance of appropriate case load reflecting the required participant numbers.
- Timely reporting of changes in caseload numbers and support coordination hours with implementation of timely strategies to redress the changes where appropriate.
- Assist all other NDIS support coordinators and plan managers with client enquiries as appropriate.
- Ability to work with multiple stakeholders, including participants, providers, community groups and the national disability insurance agency in a developing policy environment.
- Work within the funding levels associated with each participant (continually tracking and monitoring billable hours associated with supports coordination service delivery).
- Relevant tertiary qualifications in social science, health or related field or a Diploma in Disability with 3 years’ experience working with people living with a disability or in case management.
- Experience and skills to work competently alongside people, their family and carers in their local community to build their capacity to participate in the community and manage some or all aspects of their plan.
- Domonstrated high order communication (both oral and written) skills with the capacity to prepare reports and correspondence in clear and concise language and the ability to assimilate information from other, present information in a manner appropriate to the purpose and audience.
- Well-developed interpersonal skills with the capacity to liaise effectively with a wide range of customers and service providers.
- The ability to work autonomously and cooperatively as a member of a team.
- Competence in the use of the latest computer software programs and is able to enter, modify and extract data accurately, including the ability to track funding package expenditure.
- Well-developed work organisation skills, the ability to manage time effectively and prioritise tasks. Demonstrated ability to identify, measure and report on outcomes.
- Current Driver’s License.
How to apply:
Please note a lived experience of Disability is seen as a preferred requirement for this position.
To apply for this role you will need to attach a cover letter (max 2 pages) and your resume (max 5 pages) in either Word or PDF format. Please address the essential requirements. We are looking for you to demonstrate your competence in terms of your skills and experience in the Key Responsibilities of the position as outlined above, so please develop your responses with this in mind.
If you are called to interview you will need to provide the following documents and your employment will be subject to National Criminal Records Check and NSW Working with Children Check to determine your suitability for employment:
- Proof of Identity Information
- NSW Working with Children Check Number (if you have one).